The fastest way to help is a short description of the issue and where you saw it. You can find the app version at the bottom of App Settings.
What to include
- Your app version, device, and iOS or watchOS version.
- What you were trying to do, what happened, and any error text.
- Whether the team is local on one device or shared with other coaches.
Account or sharing trouble?
Tell us whether you’re the team owner or an invited coach, and what happened when you signed in or opened the invitation. Please do not email passwords, sign-in codes, or full player rosters.
Purchases or offer codes
Try Restore Purchases in the app, then tell us which plan you expected and what the app shows. Apple handles payment details. Please do not email a payment card number or a full unused offer code.
Data and backups
If an important season is still on your device, use Export Season before deleting or reinstalling the app. A QuarterFlow account does not by itself back up every local team. Tell us what device has the data so we can suggest the safest recovery steps.
Privacy requests
For access, correction, or deletion requests involving information held by Groundwork Studios, email privacy@thegroundworkstudios.com. Read the FLiCK ON Privacy Policy for how app and shared-team information is handled.